Page 28 - ACCESS ANNUAL REPORT 2019

RETAIL BANKING
The Retail Banking group delivers timely and innovative financial products and services to individuals and families. As the largest market facing division, Retail Banking leverages on the Bank’s robust channels capabilities to provide and deliver interactive, relevant and convenient banking services to all customers. The channels include the 24/7 Contact Centre, the extensive branch networks and the bouquet of e-banking suites. ith our retail ocus, we offer an array o inte rated products and services complemented by a products team that continues to develop bespoke banking products and services in addition to wealth management solutions.
Business Focus
• Children
• Students
• Youth
• Women
• Salaried Workers • Pensioners
• High Net worth Individuals Our Market Segments
Private Banking – Our Private Banking segment drives our exclusive product offerin s to i h et worth Individuals, NGOs and Embassies as well as A uent Pro essionals. hrou h innovative an in processes focusing on security, trust and convenience, customers enjoy lifestyle support pac a es and a ou uet o sophisticated financin products.
Our unparalleled personali ed relationship management services ensures we repeatedly surpass our customers’ expectations. Leveraging our investment banking capabilities, we support each client’s personal wealth management goals and objectives. We work with our clients to build long-term relationships based on knowledge, trust and accountability.
Women Banking – An offshoot o our Personal Banking business is our Women Banking segment which focuses on providing a bundle of products and lifestyle services to meet the banking needs of women. Through our Women Banking Initiative, “W”, we seek to inspire, connect and empower women in the various phases of their life providing financial and non financial services to emale customers.
Inclusive Banking – This segment caters for sections of the market that require special focus and attention including children, students, pensioners and the unbanked.
Bancassurance – The Bancassurance segment focuses on providing value added insurance packages. These packages cover life, travel, motor, education among others.
Employee Banking – We are committed to helping employees of Corporates and SMEs as well as a uent pro essionals to optimise their active and productive days through our employee banking offerin s.
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driving sustainable
Annual Report
growth through innovation