Page 41 - ACCESS ANNUAL REPORT 2019

INFORMATION TECHNOLOGY
The role of Information Technology cannot be overemphasi ed in this new a e o di ital evolution and adoption, where the a ility to utili e data and innovate constantly, is at the heart of customer acquisition, retention and experience.
At Access Bank, we value greatly the role that technology plays in helping us build a sustainable franchise for our Bank. Over the years, our IT in rastructure has een the catalyst or sta ili in our operations, guaranteeing reliability and eneratin confidence in all that we do, while also ensuring we can deliver new products and services that exceed customer expectations.
Currently with a network of more than 52 locations, our Bank has made notable progress in its technological transformation by adopting game-changing initiatives and at the same time, implementing robust infrastructure to improve system efficiencies and provide customers with unmatched service delivery across all our channels 24/7.
We have over the last decade pursued our objective of delivering branchless banking to our customers through a combination of distribution channels such as ATMs, POS terminals, online and mobile banking options which we continuously upgrade to deliver exceptional user experience. For instance,
our A uptime has si nificantly improved with a 9 uptime as a result o a recent inte ration o all A s into a unified plat orm.
Today, Access Bank Ghana is more than ready to take advantage of growing business opportunities that exist in the market place to make life easier for our customers as they can do more remotely, in line with our brand promise to deliver more than banking.
2019 Highlights
During the year, the Technology group focused on aligning its strategy with business objectives set within the period for growth and exceptional customer service.
Key areas of this alignment were improved cost reduction strategies, enhanced service availability through proactive monitoring, process automation and upgrading of the Bank’s application in rastructure, di iti ation, artificial intelli ence and machine learning.
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driving sustainable
Annual Report
growth through innovation