Page 42 - ACCESS ANNUAL REPORT 2019

Key Projects
Infrastructure & Security
• The group undertook a systematic and seamless upgrade of the Bank’s application infrastructure to further improve the security and performance of the system. This was a critical exercise in providing a bedrock for future scale-out services.
Process Improvements
• Fintrak ERMS: An enterprise management system was rolled out during the period to automate wor ow processes with the view o improving productivity at the workplace and protecting the environment by eliminating the use of paper. By means of this platform, the turnaround time o ac office processes and approvals have improved greatly.
• Cloud Based Mail Solution: In building cost efficiencies, ensurin the scala ility and exi ility o the Ban ’s email system, the roup undertook a migration of on-premise email infrastructure to cloud with business productivity suites or meetin s, file sharin and storage.
• AccessPay: The Bank enhanced its online platform for corporates - AccessPay, by adding new services to its comprehensive suite. The addition of social security payments for employees and the payments of port charges will provide more convenience to our business customers as they transact remotely.
• Cheque Clearing & Transfers: The group implemented the Express CTS (Cheque Truncation System) and Express ACH (Automated Clearing House) system during the period to enable customers receive same day value for cheques and interbank money transfers.
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Value Added Services
• Mobile Money Interoperability: The Bank has leveraged this recent initiative introduced by the Ghana Interbank Payments & Settlement Systems (GhIPSS), to allow customers transfer funds from one mobile money wallet to another wallet across networks. Today, thousands of our customers are enefitin rom the new enhancement across our digital platforms.
• PayDay Loan: During the period, we implemented a digital lending solution on our award winning USSD mobile banking service, 901 . As the first mover, it’s success ul roll-out has consolidated our position as a pacesetter in the digital banking space.
Looking Ahead
Our goal for 2020 is to strengthen data driven strate ies to ena le us competitive effectively and differentiate ourselves rom the mar et. In achieving this, we intend to be deliver proactive and efficient services to all our sta eholders. Our ey focal areas shall be to:
• Improve operational efficiency, productivity & profita ility throu h hardware and networ upgrades as well as the adoption of cloud solutions to reduce bottlenecks in business processes.
• Deploy business intelligence solutions to help shape strategy and decision making while ensuring prompt and appropriate responses to business and service disruptions.
• Effectively utili e the Ban ’s I resources to improve automation and deliver timely and innovative solutions for customers.
Annual Report
growth through innovation
driving sustainable