Dear Valued Customer,
 
In line with our promise of providing more than banking, Access Bank has been keenly monitoring reports on the outbreak of the Corona Virus (COVID -19) and it is important that we put in place measures to ensure that we eliminate and/or carefully manage the risks to our staff, contractors and visitors of contracting or transmitting the virus.
 
Safety & Hygiene
I would like to share with you insights into precautionary measures taken to ensure your safety in transacting business with us. Over the last few weeks, our Bank has:
 
   •  Strengthened its health and safety procedures across all of its branch locations and customer touch points. 
   •  Instituted an educative campaign to sensitize all staff on preventive measures.
   •  Deployed alcohol-based sanitizers to all branch locations.
   •  Equipped our customer facing staff with protective gear and
   •  Intensified disinfection of surfaces that are point of contacts.
 
I would also like to mention that as a member of a global banking institution, we have learned from past experience with outbreaks such as Ebola, and have continually refined and improved our ability to protect our stakeholders, and we shall continue to do so.
 
Using Alternative Channels
As a precautionary measure, we entreat you to make use of our alternative banking channels to conduct your business from the comfort of your home or office. All our digital channels including AccessPay, Online Banking, Access Mobile App & *901# mobile banking, will allow you to make payments, transfer money and monitor your account remotely.  
 
If you are not signed up yet, kindly call Toll Free 0800004400 or +233(0)302742699.
 
Keeping you updated
Our relationship with you is at the heart of everything we do, so we recommend that you keep yourself updated at all times. You can get real time updates on Corona Virus via:  https://www.who.int/
 
You can also reach out to these national lines provided by the Government of Ghana to report on suspected cases:
    •  0800110555 (Toll Free)   |   0552222004
    •  0552222005   |   0509497700
    •  0558439868   |   Short code 199 for SMS
 
Access Bank will continue to monitor and take precautionary steps to safeguard you and this community we serve. For additional information kindly visit our website and social media pages.
 
Let’s stay safe out there.
 
Olumide Olatunji, MD